- Efficiently process and adjudicate India-specific and global benefits claims, ensuring accuracy and compliance with policies.
- Validate claims documentation, including gym reimbursement claims, vaccination claims, wellbeing benefits claims, school reimbursement claims, Salary advance claims etc. for global regions
- Identify discrepancies in claims and ensure timely resolutions in line with company guidelines
- Experience in similar claim processing is a must
- Knowledge and working experience of Darwin and Workday is a plus
- Knowledge of ticket management tools like SNOW is a Plus.
1. Stakeholder Engagement:
- Collaborate with global stakeholders to align claims processing practices with global standards.
- Communicate effectively with internal teams, external vendors, and claimants to ensure smooth claim management.
1. SLA &
- KPI Management:
- Demonstrate a strong understanding of Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
- Consistently meet or exceed SLA requirements for claims processing while maintaining high-quality standards.
1. Policy Adherence &
2. Process Improvement:
- Ensure adherence to company policies, local regulations, and international best practices in claims management.
- Proactively identify and recommend process improvements to enhance efficiency and accuracy.
Qualification &
- Skillset:
- Graduate and specialization in Human resources
- 5–6 years of experience in India / Global claims processing and adjudication.
- Strong understanding of various types of claims, advances , reimbursements and benefits eligible for claims
- Expertise in verifying and validating claim-related documents.
- Exceptional command of English, with the ability to communicate fluently and professionally.
- Attention to detail
- Proven experience collaborating with global stakeholders across regions.
- Deep understanding of SLAs and KPIs and a track record of achieving or exceeding them.
Key Skills:
- Proficiency in Italian Language (written and verbal)
- Claims Processing experience including gym reimbursement claims, vaccination claims, wellbeing advantages claims, school reimbursement claims, Salary advance claims etc. for global regions
- Knowledge of Darwin and Workday tool – is an advantage
- Documentation Validation
- Global Stakeholder Management
- Process Improvement and Compliance
- SLA &
- KPI Adherence
- Excellent Communication and Analytical Skills
Working Conditions:
- Work Shift will be dependent on geography/region coverage requirements across a 24-hour * 7 service delivery
- Work from Office (No work from home)
- Agile to extended work hours when needed to meet deadlines without prompting.