Founders Office - Business Operations – Souzagad

Location: Mumbai / Karjat

Experience: 2–5 years

Employment Type: Full-time

About the Role

Souzagad is looking for a Business Operations Executive to work closely with the founder and take ownership of the day-to-day functioning of the business.

This is a hands-on generalist role for someone who enjoys managing multiple moving parts, coordinating people, solving problems and making sure things actually get done.

You will work across operations, guest/client coordination, team management, vendor management, finance follow-ups and business administration.

Key Responsibilities

Day-to-Day Operations

- Oversee the smooth functioning of Souzagad’s day-to-day operations.
- Coordinate with property teams and ensure tasks are completed on time.
- Identify operational issues and ensure timely resolution.
- Maintain daily checklists, schedules and operational trackers.

Guest & Client Coordination

- Coordinate with guests/clients before, during and after their stay.
- Handle requests, special requirements, feedback and operational issues.
- Ensure a smooth and high-quality guest experience.
- Follow up on enquiries, bookings and pending requirements.

Team Management

- Coordinate with property managers, housekeeping, maintenance, kitchen, security and other teams.
- Track attendance, responsibilities and task completion.
- Ensure teams are aligned on upcoming bookings and operational requirements.
- Act as the first point of escalation for day-to-day issues.

Vendor Management

- Coordinate with vendors and service providers.
- Follow up on pending work, supplies,



repairs and payments.
- Maintain vendor records and ensure timely delivery of services.
- Assist in negotiating and evaluating vendor requirements where needed.

Finance & Administration

- Track daily collections, expenses and payments.
- Follow up on outstanding receivables and vendor payments.
- Maintain basic property-wise financial trackers.
- Coordinate with the accountant for invoices, expenses, reconciliations and MIS.
- Ensure financial and operational records are updated regularly.

Founder’s Office / Business Coordination

- Work closely with the founder on ongoing priorities and projects.
- Convert decisions and instructions into actionable tasks and follow through to completion.
- Maintain trackers for important tasks, deadlines and follow-ups.
- Prepare weekly updates on operations, finances, pending issues and priorities.
- Act as the central point of coordination across different functions.

What We’re Looking For

- 2–5 years of experience in operations, hospitality, business operations, founder’s office, administration or a similar role.
- Excellent follow-up and coordination skills.
- Strong ownership and problem-solving mindset.
- Good communication and interpersonal skills.
- Comfortable working with Excel/Google Sheets and basic financial data.
- Highly organised and able to manage multiple priorities simultaneously.
- Someone who is proactive and doesn’t need to be constantly told what to do.
- Comfortable working in a fast-paced, entrepreneurial workplace.
- Willingness to travel between Mumbai and Karjat as required.

📌 Business Operations Manager (Mumbai)
🏢 Souzagad
📍 Mumbai