Position Overview The AGM –

- Client Relationship Management (International Business Sales) is responsible for building,

managing, and growing long-term relationships with international clients to drive sustainable revenue,

retention, and market expansion. This role bridges strategic account management, cross-border sales execution, ensuring the organization delivers a consistent, culturally intelligent, and commercially sound client experience across all markets served.

Key Responsibilities

Client Relationship Management

- Own end-to-end relationships with key international clients, importers, distributors, and trading partners,

ensuring account health, order continuity, and long-term business growth.
- Develop and maintain comprehensive account-specific relationship plans for each key client, covering

annual/seasonal volume and revenue targets, structured engagement cadences with buyers and procurement teams, stakeholder mapping across client organizations, and risk mitigation strategies.
- Lead regular business reviews with key accounts, covering order fulfilment, quality compliance, pricing

trends, and market outlook to strengthen partnerships.
- Identify upsell and new market opportunities by analysing customer demand, consumption trends, and

emerging product requirements.
- Build multi-level relationships across client organizations, from procurement teams to senior

management, to strengthen accounts and secure long-term partnerships.
- Monitor key account health metrics including order consistency, payment cycles, claims/rejections, and

contract renewals to identify risks and take proactive corrective action.
- Act as the key point of contact for major accounts, ensuring high levels of client satisfaction and

retention
- Identify upselling/cross-selling opportunities and manage the full client lifecycle.
- Adapt communication, negotiation, and engagement styles to the cultural and business norms of each

market.




- Build a regional playbook capturing local business etiquette, decision-making patterns, and relationship

expectations. International Trade Fairs &
- Business Development

- Represent the company at key international trade fairs and industry events such as Gulfood, ANUGA,

and SIAL to enhance brand visibility.
- Plan and coordinate participation in international exhibitions, including pre-event preparation, meetings,

and customer engagement.
- Generate, qualify, and convert trade fair leads into long-term business opportunities and customer

relationships.
- Conduct market research to identify new international markets and business opportunities.
- Identify and prioritize new markets based on demand trends, trade policies, tariffs, and market potential

to support regional expansion. Sales Leadership &
- Team Management

- Mentor international sales team to achieve monthly, quarterly, and annual sales targets.
- Design and deliver structured training, onboarding programs and coaching sessions for sales team

members.
- Develop the training programmes specially for Internal Sales business strategies like Glocalization

Strategy, Multi-Channel Inbound Strategy, Joint Venture and Partnership Strategy, Account-Based Marketing (ABM), Relationship-First (Guanxi) Strategy etc.
- Conduct periodic refresher sessions to keep the team aligned with evolving market and client

requirements.
- Build a strong, motivated, and process-driven sales culture within the team.

End-to-End International Sales Operations




- Manage the complete sales operations cycle — from Purchase Order (PR) receipt to final delivery at

client location.
- Coordinate with production, quality, packaging, and logistics teams to ensure timely order execution.
- Prepare and review export documentation, proforma invoices, and sales contracts.
- Strong working knowledge of Incoterms (FOB, CIF, EXW, DDP, etc.)

Required Skills &

- Experience

- Proven experience in International Business / Export Sales, preferably in a team leader or senior

sales role
- Strong Client Relationship Management skills with a track record of managing key international

accounts
- Prior experience representing companies at international trade fairs, buyer-seller meets,

government/trade forums, customer locations, and industry events
- Demonstrated experience managing sales operations end-to-end.
- Experience in training, onboarding, and mentoring sales team members.
- Excellent negotiation and cross-cultural relationship-building skills.
- Exceptional communication skills in English (written and verbal)
- Presentable and confident will act as the face of the company in front of international clients,

partners, and at international trade fairs, buyer-seller meets, government/trade forums, customer locations, and industry events
- Open to relocation to Bhopal

Preferred Qualifications

- Bachelor degree in Business Administration, International Trade, or a related field (MBA preferred)
- Proficiency in a second foreign language is an added advantage
- Familiarity with ERP/CRM systems for sales and order tracking

What We Offer
- Competitive salary with performance-based incentives
- Chance to travel internationally and represent the company at global platforms
- Leadership role with scope to build and shape the international sales team

Skills: international sales,international trade,international business,international clients

📌 Assistant General Manager – International Business Sales (Bhopal)
🏢 Majestic Basmati Rice
📍 Bhopal