Roles & responsibilities The role plays a critical part in building our brand in the digital space through the day-to-day management of KPMG Canada’s official social media channels including (but not limited to) LinkedIn, Twitter, Instagram YouTube. ​

Community Management ​

- Schedule posts, monitor and respond to basic inquiries posted to official KPMG social media accounts.​
- Collect and deliver insights from the social media conversation back into KPMG.

Social Media Monitoring ​

- Use the social media monitoring tools for the early identification of emerging industry trends, potential threats and opportunities, providing feedback and alerts. ​
- Collaborate with Social Media Community Coordinator on development of campaign and program-based social media monitoring reports for Canada marketers and communicators.

Research ​

- Scan social media communities for engagement opportunities for KPMG senior leaders. ​
- Skim through the competitor's social media channels and share a report highlighting the posts performance and key topics. ​
- Collect insights from social conversations that could be used to inform the development of engaging social media content.​

Social Media Reporting ​

- Development of monthly analysis report within agreed timeframe and with complete accuracy​
- Produce and deliver social media flash alert on a timely basis for marketers and other stakeholders​

Risk Management ​

- Ensure compliance with Risk policies and process in content posting and response.​
- Early identification of potential risk issues that may impact the KPMG brand and ensure that relevant stakeholders are immediately engaged, and appropriate response mechanisms are used.​
- Ensure quality standards and guidelines are being properly and consistently adhered to.



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This role is for you if you have the below

Educational qualifications

Graduate / Post Graduate in relevant field ​

Work experience The candidate must have to 0-1 year of relevant experience in managing social media communities for B2B or B2C companies. ​

Mandatory technical & functional skills

Project and Team management exposure

- Credible record of operating as part of a team
- Experience in the measurement and analysis of social media and/or website performance.​
- Excellent written communication and data interpretation skills to prepare and present

Preferred technical & functional skills
- Solid organizational skills and attention to detail.​
- Post-secondary degree or diploma in Marketing or Digital Marketing.​
- Proficient in Microsoft Excel, PowerPoint and Word.​
- Proficiency in French is an asset.​
- Familiarity with generative AI and AI agents

Key behavioural attributes/requirements

- Excellent / strong English communication skills (written and spoken)
- Excellent attention to detail is a must
- A professional and organized approach to work and a strong team player
- Strong interpersonal skills and experience working in a team
- Working to strict deadlines and flexibility in time management
- Drive and commitment to deliver a high-quality service to the KPMG network
- Excellent written communication and data interpretation skills, to prepare and present concise reports with actionable insights and recommendations
- Strong influencing and communication skills to act professionally, calmly and persuasively when dealing with key internal stakeholders
- Comfort with wide variety of cultural differences and skill sets and ability to work a flexible schedule to interact with colleagues in other time zones around the world

📌 Analyst (Social Media) (Gurugram)
🏢 KPMG Delivery Network India 1
📍 Gurugram