Job Title: Product Engineer — Support (CX1 Platform)

Location: Bangalore / Mysore

Reports to: Engineering Support Manager

Positions: 3

Job Synopsis

The Product Engineer — Support owns the stability and resolution of a product module on the CX1 Platform,

end to end — from incident to root cause to a permanent fix that benefits every customer. This is a support-

first, product-ownership role across the CX1 family (CX1 eCommerce, CX1 Sigma, CX1 PIM, CX1

Showroom, CX1 Essentials). A customer-centric engineer, the Product Engineer is passionate about the customer experience and relentless about fast, high-quality problem resolution and platform stability. They are highly accountable, self-motivated, and move with speed and quality — and they understand why every fix matters, not just what to fix.

Essential Duties and Responsibilities

Monitor, triage and resolve incidents across the CX1 family within SLA.

Own defect resolution with a root-cause focus so the same issue never ships twice; deliver fast, high-

quality, lasting fixes.

Reproduce, debug and patch issues across Java, SQL, logs, search (Solr) and integrations.

Take end-to-end ownership of a product module — its stability, its customers and its outcomes.

Reach out to customers proactively on issues; communicate clearly, calmly and with empathy.

Contribute fixes and workarounds to the known-error / solutions knowledge base so recurring issues resolve faster.

Partner with QA to grow automated regression coverage for the modules you own.

Follow source-control,



CI/CD and release practices; support deployments and post-release verification.

Qualifications and Skills

Bachelor's degree in computer science, IT, or a related field.

3–5 years in product support or software development on a SaaS / eCommerce platform.

Hands-on Java debugging and development on the platform.

Solid SQL across any relational database (Oracle, SQL Server, MySQL or PostgreSQL); able to write and tune queries.

Experience with search technologies (e.g., Solr) and platform integrations a strong plus.

Working knowledge of HTML/CSS/JavaScript and front-end integration.

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Familiarity with Git, CI/CD, and containerized/cloud environments (Kubernetes / GCP) a plus.

Exposure to production support / defect resolution and a structured, root-cause approach to problem solving.

B2B eCommerce, distribution, or PIM domain experience a plus.

Strong customer-centric mindset — focused on fast, high-quality problem resolution — with attention to detail and the ability to work to deadlines in a fast-paced environment.

Good communication skills and the ability to collaborate across support and product teams.

Fluent with AI tools and coding assistants (LLM copilots and the team's AI-Ops agents) to triage,

debug, resolve and document faster — productive and efficient with AI in day-to-day support and defect work.

A well-rounded skilled who is passionate about the customer experience, highly accountable, self-motivated, and who delivers speed with quality — someone who understands the why behind the work, not just the what.

📌 Algotale(Unilog)-Product Engineer — Support (Bengaluru)
🏢 NextHire
📍 Bengaluru