Hyderabad, Telangana

Job Summary The IAM Operations Administrator plays a critical role in ensuring the seamless operation of identity and access management systems. This position focuses on independently resolving technical support tickets, providing on-call support, and conducting root cause analyses to enhance customer satisfaction. The administrator will contribute to knowledge management and training initiatives, ensuring adherence to quality standards and regulatory requirements.

Key Responsibilities

1.

Independently Resolve Support Tickets Related To

Cyberark Pam (Vault, Pvwa, Cpm & Psm) And Identity Management, Ensuring Timely Closure Within Agreed Slas.

2.

Provide

On-Call Support For Escalated Issues, Performing Root Cause Analysis To Identify And Mitigate Recurring Problems In Iam Operations.

3.

Update And Manage The Knowledge Base

By Documenting Solutions And Best Practices, Facilitating Improved Support Processes.

4.

Conduct Training Sessions For Recent Analysts

And Provide Coaching, Enhancing Team Capabilities And Service Delivery.





- Ensure A Positive Customer Experience By Achieving High First Call Resolution Rates And Minimizing Case Reopenings, Contributing To Overall Customer Satisfaction Metrics.

Skill Requirements

1.

Proficient In Identity Access

Management, Specifically With Cyberark Pam (Vault, Pvwa, Cpm & Psm).

2.

Solid Understanding Of Iam Operations And

Support Processes.

- Familiarity With Regulatory Requirements And Quality Standards In It Operations.

4.

Strong Analytical And

Problem-Solving Skills For Root Cause Analysis.

5.

Effective Communication Skills For Training And

Customer Interaction.

Other Requirements

1.

Optional

Certifications: Cyberark Certified Delivery Engineer (Ccde), Certified Information Systems Security Professional (Cissp)

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📌 Administrator - IAM Operations (Hyderabad)
🏢 HCLTech
📍 Hyderabad