Job Summary The Account Management Specialist – Senior is responsible for managing customer relationships, executing account strategies, and driving profitable business growth across assigned accounts. This role serves as a key interface between customers and internal stakeholders, ensuring customer satisfaction, commercial success, supply-demand alignment, and effective execution of sales and account management initiatives. The position supports revenue growth through strategic account planning, customer engagement, contract management, forecasting, and continuous improvement efforts while acting as the voice of the customer within the organization.

Key Responsibilities

Customer Relationship Management

- Develop, maintain, and strengthen long-term relationships with assigned customer accounts.
- Serve as the primary point of contact for customers, ensuring effective communication and responsiveness.
- Act as the voice of the customer within the organization and advocate for customer needs and expectations.
- Build trust and credibility with customers through proactive engagement and consistent support.
- Measure customer satisfaction, analyze feedback, and implement action plans to improve customer experience.

Account Strategy & Business Growth

- Support the development and execution of account strategies aligned with business objectives and customer requirements.
- Identify opportunities to grow revenue through expansion of existing business and development of new opportunities.
- Drive cross-business unit collaboration to maximize customer value and business growth.
- Develop and maintain account plans, monitor progress against targets, and implement corrective actions when required.
- Support strategic initiatives that improve customer relationships, profitability, and market competitiveness.

Commercial & Contract Management

- Support contract negotiation, implementation, and compliance within authorized limits.




- Collaborate with internal stakeholders to develop pricing strategies that align with business objectives and customer expectations.
- Manage commercial issues, customer inquiries, and business-related escalations effectively.
- Support purchasing and commercial contract discussions where applicable.

Supply, Demand & Operational Support

- Coordinate with customers and internal teams to manage daily supply and demand requirements.
- Support inventory planning, service delivery, and production alignment to meet customer expectations.
- Manage production and distribution issues impacting customer accounts.
- Work cross-functionally to balance customer requirements with operational capabilities.
- Ensure timely resolution of customer support and operational concerns.

Sales Planning & Forecasting

- Maintain accurate sales forecasts and monitor performance against business targets.
- Analyze customer demand trends, market conditions, and historical data to improve forecast accuracy.
- Manage and monitor sales pipelines, identifying opportunities and risks to business objectives.
- Provide regular updates on account performance, business opportunities, and customer developments.

Continuous Improvement & Customer Focus

- Lead or support Customer Focus Six Sigma and continuous improvement initiatives.
- Identify opportunities to improve processes, service levels, and customer engagement.
- Collaborate with internal teams to implement solutions that enhance customer satisfaction and operational efficiency.
- Support business initiatives aimed at improving profitability, delivery performance, and customer loyalty.

Cummins is an equal prospect employer. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, or other status protected by law.

📌 Account Management Specialist - Senior (Pune)
🏢 Cummins
📍 Pune