19 Aug
|
Nexus Consulting Solutions
|
Bengaluru
19 Aug
Nexus Consulting Solutions
Bengaluru
We’re Hiring | Academic Advisor – Bangalore ? Are you passionate about student counselling, academic support, and customer success? Join a leading Online Education organization and help students successfully navigate their academic journey. ? ? Location: Bangalore ? Role: Academic Advisor ? ? Experience: 2–6 Years in Academics / Student Counselling ? Qualification: Post-Graduation in Management, Commerce, Journalism, Computer Applications, IT or related streams ? Key Responsibilities • Act as the first point of contact for students and address academic & administrative queries.
- Coordinate between students and university departments.
- Track students’ academic progress, submissions, and course requirements.
- Handle Inbound & Outbound calls, emails, and chats.
- Support students with semester and subject-related queries.
- Ensure timely completion of academic requirements.
- Drive student satisfaction, re-registration, and program completion.
- Identify and escalate priority issues while ensuring timely resolution.
- Maintain MIS, reports, and student records using Excel & PPT.
- Work closely with internal teams, faculty, and SMEs. ? What We’re Looking For ✅ Strong verbal, written & listening communication ✅ Student counselling / academic process experience ✅ Problem-solving & interpersonal skills ✅ Knowledge of CRM / ticketing systems ✅ Valuable Excel & reporting skills ✅ Ability to multitask and work under pressure ✅ Willingness to work on weekends on a rotational basis
📌 Academic Advisor (Bengaluru)
🏢 Nexus Consulting Solutions
📍 Bengaluru