Job Description

- Display good communication skills in influencing and Leadership skills in delivering good partner and customer experience while interacting with the internal teams and customer
- Manages customer orders from inception to close; provides pricing and delivery information; enters orders into SAP, confirms orders and delivery dates and follows up on all customer orders and inquiries while adhering to standard operating procedures.
- Generates invoice corrections, submits corrective action requests and processes return authorizations.
- Maintain accurate customer records and update CRM systems with relevant information.
- Support, collaborate effectively with multiple teams across the business and communicate with the customers efficiently to deliver consistently high levels of service.
- Identify and escalate complex issues to appropriate departments while maintaining ownership until resolution.
- Collaborate with various teams across the business in identifying and giving resolutions to support tickets raised.




- Work independently and as part of the Customer Support team handling multiple projects simultaneously from start to finish
- Provide effective and effective service to customers, ensuring all internal KPI’s are monitored and met. And that the question of the customers is answered politely or expectations are managed.
- Take full ownership and accountability of the customers, to ensure that their enquiry is fully answered or if appropriate escalated to the relevant department or partners
- Champions continuous improvement to drive efficiency and productivity through recognizing areas of potential improvements to enable a more efficient way of working.
- Correctly and systematically use all systems / tools and support provided by the organization according to the situations encountered in order to advise and service the customers.

Qualifications

Graduate

📌 Assistant Manager - Order Management - Pune - US Shift (India)
🏢 Wns Global Services
📍 India