We are seeking a dynamic and experienced Team Leader Operations to oversee our BPO team in India. The ideal candidate will have a proven track record of leading teams to achieve operational excellence, ensuring high levels of customer satisfaction while driving continuous improvement.

Responsibilities

- Lead and manage a team of operations staff to ensure efficient and effective service delivery.
- Monitor performance metrics and implement strategies for improvement.
- Conduct regular team meetings to communicate goals, provide feedback, and motivate team members.
- Develop and maintain standard operating procedures (SOPs) to enhance operational efficiency.
- Collaborate with other departments to ensure seamless operations and achieve company objectives.
- Train, mentor, and support team members in their professional development.




- Handle escalated customer issues and ensure resolutions are in line with company policies.
- Prepare and present reports on team performance and operational improvements to upper management.

Skills and Qualifications

- 4-9 years of experience in a BPO or call center environment, preferably in a leadership role.
- Strong understanding of BPO operations and best practices.
- Excellent communication and interpersonal skills.
- Proven ability to lead and motivate a team to achieve targets.
- Strong analytical and problem-solving skills.
- Familiarity with performance metrics and reporting tools.
- Ability to work in a rapid-paced environment and manage multiple tasks effectively.
- Proficient in Microsoft Office Suite and other relevant software.

📌 Team Leader Operations - BPO (Coimbatore)
🏢 Witbloom Training Placement
📍 Coimbatore