Role & responsibilities

ESH Compliance

- Site Hygiene; compliance to organizational requirements
- Adhering to SOPs
- Ensuring correctly rated equipments.
- Ensure use of PPE by self and technicians
- Support in regular training on ESH and also ensure that protected practices are being following at Tower Site
- Ensure issue and usage of PTW for every activity being done at a site

Customer Management

- Provide supports for outage escalation by OPCOs
- Site access supports as and when applicable for tenants
- Maintain healthy customer relationship
- Supervise Site upgrades as per specification and provide support for RFS activities

Site Quality & process compliance

- Maintain excellent level of site quality (proper cable laying, correct temperature, correct settings, site in Auto, etc.)
- Identify Gap against specification and ensure timely corrections
- Periodic audit to ensure that civil/tower electrical and other Infrastructure are in best state.
- Ensure ZERO quality/operational process non compliance
- Compliance checking of quality of technicians, partners, spares including any ethical issues

Energy Management





- Identifying high Diesel consumption sites and recommending their remedy action
- Minimizing EB faults
- Facilitating in converting non EB sites to EB sites
- DCEM Compliance
- DG running hrs. compliance

Uptime

- Drive Uptime for all Customers. Maintain infra uptime as per MSA/KPI's
- RCA of outages and prepare corrective action plan to avoid repetitions.
- 100% Site Automation and Alarm integration with NOC. Alarm & Metering correction at Site.
- 100 % compliance on PM
- Site visit and closure of punch points

Team Management

- Technician performance evaluations
- Identify training needs of technicians and plan for development
- Site allocation, discipline management for technicianseam Management

Landlord Management

- Compliance of sites access process
- Maintains high level of landlord engagement to ensure 24*7 access and facilitate upgrade / planned event / installation and other operational work at site
- Resolution of hygiene related trouble tickets to ensure landlord satisfaction
- Preferred candidate profile

📌 Field Support Engineer (Bhubaneswar)
🏢 Indus Towers
📍 Bhubaneswar