Key Responsibilities

ESH Compliance

- Maintain site hygiene and adhere to Standard Operating Procedures (SOPs).
- Ensure proper usage of Personal Protective Equipment (PPE).
- Conduct safety training and awareness sessions for field staff.

Customer Management

- Support outage escalations, site access, and infrastructure upgrades.
- Maintain strong relationships with customers and resolve field issues promptly.

Site Quality & Process Compliance

- Ensure quality of telecom infrastructure at sites.
- Conduct site audits and enforce compliance with processes and standards.

Energy Management

- Reduce diesel consumption and manage electrical board (EB) faults.
- Ensure energy efficiency and compliance with energy-related policies.

Uptime Management

- Maintain infrastructure uptime and reliability.
- Conduct Root Cause Analysis (RCA) for outages and implement corrective actions.
- Ensure proper functioning of site automation systems.

Team Management

- Evaluate technician performance and allocate resources effectively.
- Plan and conduct training sessions to enhance team capabilities.

Landlord Management

- Ensure site access and resolve site hygiene or landlord-related issues.
- Maintain cordial relationships with landlords and site partners.

Decision-Making Authority

- Without approval: Routine maintenance, fault rectification,



diesel pilferage reporting.
- With manager informed: Consumables replacement, site visits.
- With approval: Material issuance (via Area Ops Manager or Head O&M;).

Dimensions

- Financial: Operate within OPEX budget.
- People: Manage 68 technicians across 100–150 sites.
- Other: Coordinate with internal and external stakeholders.

Key Interactions

- Internal: SCM, Energy Department, Security, Estate, TOC teams.
- External: IMEs/OMEs/SMEs, customer field teams, landlords, partner technicians.

Major Challenges

- Site outages due to access or DG issues.
- Theft, equipment failure, adverse weather, material constraints, and technician availability.

Skills & Knowledge

- Education: Degree in Mechanical or Electrical Engineering preferred.
- Knowledge: Electrical systems, DG sets, GSM/CDMA basics.
- Skills: Analytical thinking, planning, team management, multitasking.
- Experience: 12 years in telecom infrastructure with OME/SME/IME partner coordination.

Future Outlook

- Develop skills in active and passive infrastructure management, project implementation, and cost-productive operations.

Typical Day

- 15%: Morning O&M; calls.
- 50%: Site visits.
- 25%: Field issue meetings.
- 10%: PM validation and billing.

📌 Field Service Engineer-Engineer (Delhi)
🏢 Indus Towers
📍 Delhi