Key Responsibilities:

- Facilitate the rollout of process excellence initiative with focus on Business process reengineering/Process transformation by developing process modeling and measurement system
- Conduct periodic process walkthroughs to identify the improvements opportunities (Process review, complaint review, exception/deviations etc)
- Develop, test, and deploy automated solutions and automated decision analytics to replace manual business processes
- Evaluate technology solution options to determine best fit to solve the problem based on financials (upfront and ongoing) and organizational standards
- Develop and implement RPA adoption strategies in partnership with business teams
- Develop and implement quantified UX model to reduce drop-offs points across User Journeys across Product Categories
- Reviewing key metrics and insights using both usage and business performance data and continuously improving customer journeys
- Design and execution of predictive model in coordination with analytics team to address the business challenges and future requirements




- Continuously evaluate Fintech start-ups for various solutions across Fintech platforms based on requirements/problem statements of different teams

Job Requirements:

- Post Graduate / MBA
- 8+ years experience working with cross functional teams across Business, Marketing, Technology, Operations & Analytics to deliver a rich Customer experience
- Knowledge and demonstrated experience in change management and business process re-engineering
- Should have knowledge in RPA opportunity identification and deployment
- Should be able to build and drive Transformation Road maps across business by seeking stakeholder buy ins and clear ROI showcasing
- Ability to analyze data and coordinating with analytics team to build required data models
- Strategic and analytical thinking
- Robust communication and interpersonal skills
- Problem solving and decision-making skills
- People Management & Networking skills

📌 Program Manager - New Initiatives (Chennai)
🏢 tvs credit services
📍 Chennai