19 Aug
|
Startek
|
Kolkata
Role & responsibilities Thorough understanding of Operations Metric, People Practices
score calculation, parameters, ratings, Attrition .
Customer service oriented.
Should have prior knowledge of customer care processes and techniques.
Preferred candidate profile : Minimum 5 years of work experience in a voice program. Should have worked in Internal/premium contact background
1. Minimum 2 years of experience as a Team leader in Voice program.
2. Proficient in MS Office Excel, Word and PowerPoint and possess knowledge of Greenbelt, Lean, Scheduling etc.
3.Candidate should be Graduate
📌 Team Lead (Kolkata)
🏢 Startek
📍 Kolkata