19 Aug
|
Startek
|
Lucknow
- Manage daily operations of the center, ensuring smooth functioning and meeting targets.
- Oversee team handling, including recruitment, training, performance management, and development.
- Develop strategies to reduce shrinkage and attrition rates through effective employee engagement initiatives.
- Monitor CSAT scores to identify areas for improvement in customer satisfaction.
- Analyze AHT data to optimize resource allocation and improve overall efficiency.
Desired Candidate Profile
- 5-7 years of experience in BPO/Call Centre industry with a focus on people management.
- Solid understanding of Attrition Management principles and practices.
- Excellent communication skills with ability to handle multiple stakeholders effectively.
📌 Assistant Manager (Lucknow)
🏢 Startek
📍 Lucknow