Basic Expectations? Experience 2 4 years of experience in production or application supportacross diverse geographical locations.? Support Model Proven background in a 12x5 rotational shift model withmandatory on-call support during non-business hours and weekends.? Communication Exceptional written and oral communication skills forstakeholder management.

Technical Qualifications

Must-Have Experience? Databases Robust proficiency in MySQL, including writing complex SQLqueries and database management.? Scripting & Automation Hands-on experience with Python for automationscripting; base-level knowledge of Ruby or Shell scripting.? Operating Systems Proficient with Linux/UNIX environments and standardUNIX commands.? Version Control Familiarity with GIT.? Methodologies Solid understanding of ITIL processes (certificationpreferred) and knowledge of Agile methodologies.? Problem Solving Demonstrated ability in Root Cause Analysis (RCA).

Preferred Tools

Category Tools & Software

Project & TicketingJIRA, Confluence, Genie, Remedy,Service

NowDatabase & API SQL DB, SQL Pro, Postman

Development PyCharm, IntelliJMonitoring Splunk, Zabbix, Grafana

Data Analysis Microsoft Excel (Basic to intermediate)

📌 production/Application Support Engineer (Bengaluru)
🏢 TRIGENT SOFTWARE PRIVATE
📍 Bengaluru