Job Description Job Description– Delivery cum Account Manager (Non-IT Staffing) n Company: Hallmark Workforce Solutions n Position: Delivery cum Account Manager – Non-IT Staffing n Department: Delivery&Client; Success n Employment Type: Full-Time n Experience: 3–86Years n Location: Bangalore n About Hallmark Workforce Solutions n Hallmark Workforce Solutions is a leading talent acquisition and workforce management organization specializing in Permanent Staffing, Contract Staffing, Executive Search, RPO, and HR solutions. We partner with organizations across diverse industries to deliver high-quality talent and workforce solutions across India.n Role Summary n We are looking for a highly driven and client-focused Delivery cum Account Manager to manage key client accounts, oversee recruitment delivery, drive client satisfaction, and ensure business growth. The ideal candidate should have hands-on experience in Non-IT staffing, account management, collections, stakeholder management, and business development by generating new hiring requirements from existing and prospective clients.n Key Responsibilities n Delivery Management n n Manage end-to-end recruitment delivery for multiple Non-IT clients across various industries. n Lead and mentor a team of recruiters to achieve delivery targets and hiring timelines. n Ensure timely submission of quality profiles and successful closure of open mandates.n Monitor recruitment KPIs, turnaround time (TAT), interview ratios, offer conversions, and joining percentages. n Conduct regular delivery reviews and implement strategies to improve team performance. n n Key Account Management (KAM) n n Act as the primary point of contact for assigned key client accounts.n Build and maintain long-term relationships with client stakeholders.



n Conduct regular business review meetings to understand hiring plans and client expectations. n Ensure high levels of client satisfaction through proactive communication and quality service delivery. n Resolve client escalations promptly and professionally.n n Business Development n n Generate additional hiring requirements from existing clients. n Identify opportunities to expand business across different departments and locations. n Collaborate with the sales team to support new client acquisition and account expansion. n Upsell staffing and workforce solutions to existing clients.n Maintain a healthy pipeline of future business opportunities. n n Collections&Commercial; Management n n Coordinate with clients and internal finance teams to ensure timely invoice approvals and payments. n Follow up on outstanding payments and collections. n Resolve billing and commercial issues with clients. n Maintain accurate records of invoices, collections, and outstanding receivables.n n Team Management n n Coach, mentor, and motivate recruiters to achieve individual and team KPIs. n Allocate requirements based on recruiter strengths and workload. n Conduct regular performance reviews and training sessions. n Foster a collaborative and high-performance team culture.n n Required Skills n n Robust knowledge of Non-IT staffing and recruitment delivery. n Excellent Key Account Management (KAM) and client relationship skills. n Experience in managing collections and commercial discussions.



n Strong business development and requirement generation skills.n Excellent communication, negotiation, and stakeholder management abilities. n Strong leadership and team management capabilities. n Good analytical, reporting, and problem-solving skills. n Proficiency in MS Excel, CRM tools, ATS, and recruitment portals. n n Qualifications n n Bachelor's degree in any discipline.n MBA or PGDM is preferred. n 5–8 years of experience in Non-IT staffing, delivery management, or account management. n n Preferred Industry Experience n n Staffing and Recruitment Consultancy. n n Key Performance Indicators (KPIs) n n Client satisfaction and retention. n Revenue generated from assigned accounts.n New requirements generated from existing clients. n Positions closed within agreed TAT. n Team productivity and delivery performance. n Offer-to-joining ratio. n Collection of outstanding payments within agreed timelines. n Account growth and repeat business. n Recruitment quality and hiring success rate.n n Why Join Hallmark Workforce Solutions? n n Opportunity to manage strategic client accounts. n Performance-driven incentives and career growth. n Leadership opportunities in a fast-growing organization. n Collaborative and entrepreneurial work culture. n Exposure to large enterprise clients across multiple industries.n n Preferred Candidate Profile n n Proven experience in Non-IT staffing and client servicing. n Strong networking and relationship-building skills. n Ability to manage multiple accounts and delivery teams simultaneously. n Target-oriented with a strong focus on revenue, client satisfaction, and collections.n Willingness to travel for client meetings within Bangalore and other locations as required. n

📌 Key Account Manager, VasanthaNagar (India)
🏢 Recognized
📍 India