Job Description What will you do? n n Serve as the primary point of contact for stakeholders, ensuring timely support, effective query resolution, and smooth communication for all the marketing campaign services. n Own end-to-end service delivery, ensuring SLAs, KPIs, and client commitments consistently.n Collaborate with cross-functional teams (Ops, WFM, Quality, Training, Insights) for flawless execution. n Lead project planning, execution, monitoring, and closure while managing scope, timelines, and resources. n Anticipate risks, develop mitigation strategies, and ensure seamless business continuity.n Provide regular executive-level reporting and performance insights to leadership and clients. n n What will you need? n Must-have skills n n Excellent communication, stakeholder management, and conflict resolution skills. n Strong analytical and decision-making skills for complex, multi-region operational challenges.n Drive standardization of processes, tools, and best practices across teams to ensure quality and operational efficiency. n Experience in managing global or multi-market operations while ensuring effective stakeholder alignment.



n Robust background in client management, operations, and project governance.n Ability to proactively manage risks and handle escalations to ensure smooth and timely issue resolution. n Proven ability to drive continuous improvement and transformation initiatives. n Experience in project or service delivery management. n Willingness to work in a 24×7 global environment, ensuring flexibility to support business continuity and client needs across time zones.n n Good to have skills n n Good negotiation skills and the ability to maintain a balance between business needs and stakeholder expectations. n Familiarity with tools like ChatGPT, Microsoft Copilot, or similar AI platforms n Result-oriented with a focus on achieving goals and delivering high-quality outcomesn Adapts quickly to changing business priorities and remains flexible in dynamic environments. n Coordinates effectively with cross-functional teams to ensure smooth execution of projects and timely delivery. n

📌 Key Account Manager(Digital Marketing), Faridabad (India)
🏢 Important Business
📍 India