Job descriptionPost: Operation Manager (Chennai)Industry: Leading Parcel Service / LogisticsLocation: ChennaiExperience: Minimum 5 years in Parcel Service -Operations in leading parcel service companies preferred.Key Responsibilities:1. Operations Management
- Oversee daily operational locations in Chennai.
- Ensure efficient parcel movement, timely dispatch, delivery, and route optimization.
- Establish and monitor SOPs to maintain service quality, TAT, and customer satisfaction.
- Coordinate with hubs, branch offices, franchise agents, and ground staff.2. Franchise Network Management
- Manage, support, and monitor franchise partners.
- Ensure franchise adherence to operational guidelines and business performance targets.
- Conduct regular meetings, audits, and service quality checks.
- Support franchisee onboarding, training, and performance improvement.3. Team Handling & Staff Management
- Plan workforce allocation, productivity improvement, and performance monitoring.
- Provide training, motivation, and guidance to ensure operational excellence.4. Business Development & Revenue Growth
- Identify new business opportunities, partner development,



and volume growth.
- Work closely with senior management to achieve monthly and annual revenue targets.
- Implement strategies to improve market share and customer base.5. Travel & Field Operations
- Conduct field audits, client visits, and franchise reviews.6. MIS, Reporting & Compliance
- Prepare daily/weekly/monthly MIS related to operations, service levels, performance metrics, and revenue.Key Skills Required:
- Strong leadership and people management skills
- Hands-on experience in logistics/courier/parcel operations
- Excellent communication and franchise management abilities
- Ability to work under pressure and handle large teams
- Robust analytical and problem-solving skills
- Target-driven with strong business acumenQualifications:
- Any Graduate (MBA preferred)
- Minimum 5 years of experience in parcel operations required.Salary:Maximum gross up to 7 LPAIf your experience suits our JD,Pl share your updated resume to 8610126715Role: Operations ManagerIndustry Type: Courier / Logistics

📌 Operation Manager (Chennai)
🏢 THE BANYAN HR CONSULTS CHENNAI
📍 Chennai