Looking for Customer Success Associate1-2 YearsNotice Period : ImmediateLocation : BangaluruLanguages : Kannada (if Located in Bengaluru)Languages : Tamil (If located in Chennai)Key ResponsibilitiesA. Customer Coordination & Customer Success
- Support day-to-day communication and coordination with customers.
- Understand customer requirements and ensure the same are communicated to the concerned internal teams.
- Provide customers with timely updates on project status, schedules, pending actions, anddeliverables.
- Follow up with internal teams and customers to ensure commitments are completed on time.
- Record and communicate customer feedback and concerns.
- Support the Customer Success Manager/Asst. Manager in maintaining strong customerrelationships.
- Assist in resolving routine customer queries and escalate critical concerns appropriately.B. Testing & Project Coordination
- Understand basic customer requirements related to testing services.
- Coordinate with technical/testing teams regarding feasibility, scheduling, sample requirements, and project status.
- Track testing schedules, pending activities, draft reports, final reports, and other deliverables.
- Follow up with concerned teams for timely completion of assigned activities.
- Maintain project trackers and ensure pending actions are regularly updated.
- Escalate delays, technical constraints, or operational issues to the reporting manager.C. Sample & Documentation Coordination
- Coordinate sample receipt, identification, movement, dispatch, and return with concerned teams.
- Ensure required sample-related documents and records are maintained.
- Maintain proper traceability of samples and project materials.
- Coordinate with internal teams for timely availability and movement of samples.
- Ensure customer/project documentation is updated and properly maintained.D. CRM, MIS & Reporting
- Maintain accurate customer and project information in the CRM system.
- Update customer interactions, follow-ups, quotations, project status,



and pending actions.
- Prepare routine MIS reports and trackers as required.
- Track quotation status, PO/WO status, testing progress, reports, and customer follow-ups.
- Provide regular status updates to the reporting manager.
- Ensure accuracy and timely updating of customer and project records.E. Sales & Business Support
- Support the Sales and Customer Success teams in quotation and proposal coordination.
- Follow up with customers for quotation feedback and PO/WO confirmation.
- Assist in customer meetings and visits, when required.
- Coordinate internally to support smooth conversion of customer requirements into projects.F. Store & Asset Coordination
- Support the team in monitoring inward and outward movement of samples and project-relatedmaterials.
- Maintain records related to sample/material receipt and dispatch.
- Support documentation and traceability of materials.G. Internal Coordination & Process Support
- Coordinate effectively with Sales, Customer Success, Testing/Technical and other internal teams.
- Follow up on assigned action items until closure.
- Support process improvements aimed at improving customer experience and operational efficiency.4. Required Skills & Competencies
- Good customer service and relationship management skills.
- Strong verbal and written communication skills.
- Good follow-up and coordination skills.
- Basic understanding of testing services is preferred.
- Ability to understand customer requirements and coordinate with internal teams.
- Valuable organizational and documentation skills.
- Good knowledge of MS Office, particularly Excel and Word.
- Ability to work with multiple teams and manage multiple tasks simultaneously.
- Strong attention to detail.
- Ownership, accountability, and willingness to learn.5. Key Performance Indicators (KPIs)
- Timely response to customer queries and requirements.
- Timely follow-up and closure of assigned customer/project actions.
- Customer satisfaction and service quality.
- Accuracy and timely updating of CRM and MIS.

📌 Customer Success Executive (Bengaluru)
🏢 startuphr.consulting
📍 Bengaluru