Resident Manager (RM) – GurgaonRole OverviewWe are looking for a polished and hospitality-driven Resident Manager for Gurgaon who brings robust exposure to luxury (five-star) hotel environments. This role is ideal for professionals who excel in guest relations, service excellence, and premium living experiences while also driving business performance.Key ResponsibilitiesResident Experience & Service ExcellenceDeliver a seamless and elevated resident experience aligned with luxury hospitality standards.Handle resident queries, concerns, and escalations with professionalism and efficiency.Property OversightEnsure the property consistently meets high standards of cleanliness, upkeep, and presentation.Coordinate with relevant teams to maintain service quality and resident satisfaction.Revenue & Occupancy FocusSupport occupancy growth through retention, relationship management,



and upselling initiatives.Contribute to revenue targets through resident engagement and service excellence.Financial AccountabilityMonitor cost efficiency and support profitability goals at the property level.Team CollaborationWork closely with internal teams and stakeholders to ensure seamless service delivery.Compliance & StandardsEnsure adherence to company policies, safety guidelines, and regulatory requirements.Problem Solving & Continuous ImprovementResolve escalations with a customer-first approach.Identify opportunities to enhance service delivery and resident experience.Mandatory Eligibility CriteriaEducational Qualification:Bachelor’s degree in Hotel Management / Hospitality Management (IHM graduates preferred)Experience:Minimum 2+ years of experience in a five-star hotelExposure to guest relations, front office, or luxury hospitality service rolesPreferred Skill SetExcellent communication and interpersonal skillsStrong customer-centric mindsetProfessional personality with confidence and ownershipAbility to multitask and manage high-expectation residentsApplication DetailsInterested candidates can share their updated resume at [email protected] with the subject line: Application for Resident Manager | Gurgaon

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