- Act as the main contact person for client needs and questions.
- Build robust, trust-based relationships over time.
- Find new sales opportunities within current accounts (upselling and cross-selling).
- Handle contract renewals and negotiate deals.
- Work with internal teams to make sure client projects and services finish on time.
- Fix client complaints fast and stop issues from growing.
- Share regular progress reports and data with clients.
Required Skills and Qualifications
- Bachelor’s degree in business, marketing, or a related field.
- Past work experience as an Account Manager or in customer service and sales.
- Strong skill in using CRM software (like Salesforce or HubSpot) and MS Office.
- Great talk and listening skills.
- Good problem-solving and negotiation talents.
- Ability to manage many projects at the same time.