We are looking for a motivated and diligent Customer Relationship Manager to join our E-commerce marketing team.

To be successful as a CRM, you should be able to build relationships with online clients, understand client needs and strategise for them. The candidate should be competitive and an innovative thinker.

Responsibilities:

- Manage abandoned cart queries that we receive on our e-commerce platform.
- Understanding online client requirements and showcase products to convert sales.
- Timely communication to clients by Whatsapp, telephone or email conversation with a focus on customer service, relationship building and sale conversions via the website.
- Call existing online customers and close the issues, if any, in coordination with the sales team.
- Collecting customer requirements and user feedback to share with the team.




- Develop a personalized communication strategy for our online clients to ensure they have a seamless experience right from order query to placing the order and order being delivered to the client.
- Evaluate digital journeys across channels in order to improve conversion.
- The candidate will be working closely with our production team to ensure online orders are produced and delivered in a timely manner.

Requirements:

- Preferred 3+ years’ experience in fashion CRM.
- Excellent English communication skills, both verbal and written.
- Good organizational skills and the ability to multitask.
- Exceptional customer service and relationship building skills.
- Robust listening and sales skills.
- Ability and orientation to drive higher business for the brand.

Location: Delhi

Interested candidates can share their resume to [email protected]

📌 Client Experience Manager (Delhi)
🏢 Talent Corner HR Services
📍 Delhi