Job Summary

We are looking for a Telecaller – Collections to manage collection activities through regular customer calling and coordination with our field collection team. The candidate will be responsible for following up with customers for pending payments, monitoring collection commitments, and coordinating with field executives to improve recovery performance.

Key Responsibilities

- Make regular outbound calls to customers regarding pending payments and overdue accounts.

- Follow up with customers for payment commitments and ensure timely payment realization.

- Handle collection accounts ranging from X Bucket to Write-Off (WO).

- Maintain regular follow-ups on assigned accounts and update collection status.

- Coordinate with field collection executives for customer visits and recovery actions.

- Allocate / coordinate cases with field staff based on priority and account status.

- Track field staff performance, visit status, customer commitments, and payment updates.

- Follow up with field staff on pending cases and ensure timely action.

- Escalate difficult / high-value / sensitive cases to the reporting manager.

- Maintain accurate records of customer interactions, payment commitments, and recovery status.





- Achieve assigned daily / monthly collection and productivity targets.

- Ensure professional and compliant communication with customers at all times.

Candidate Profile

- Prior experience in telecalling, collections, banking, NBFC, recovery, or field collections will be preferred.

- Valuable communication and convincing skills.

- Comfortable speaking with customers regarding overdue payments.

- Ability to coordinate and follow up effectively with field staff.

- Basic knowledge of MS Excel / Google Sheets and collection systems will be an advantage.

- Target-oriented and capable of working under pressure.

- Good follow-up and negotiation skills.

- Ability to handle difficult customer conversations professionally.

Key Performance Indicators (KPIs)

- Collection / recovery achieved against assigned targets.

- Number of effective customer calls and follow-ups.

- Payment commitments converted into actual payments.

- Field staff productivity and case follow-up.

- Reduction in pending / overdue accounts.

- Quality and accuracy of collection updates.

Pay: From ₹15,000.00 per month

Work Location: In person

📌 Sr. Telecaller (Jaipur)
🏢 Mehfin Associates
📍 Jaipur