Job Description We are HASBRO Clothing Pvt Ltd, we own the Menswear Apparel brand BASICS. We have 100 + Exclusive outlets ,900 + Large format stores and 200 + Multi Brand stores throughout India.
n We are currently in look for a Customer Service Executive, the ideal candidate will be based in our Head Office located in Maduravoyal,Chennai.
n Responsibilities
n n Handle customer inquiries and concerns received through phone calls, emails, live chat, social media platforms, and e-commerce marketplaces.
n Provide prompt and accurate information regarding orders, products, pricing, promotions, availability, delivery status, returns, exchanges, and refunds.
n Coordinate with internal teams such as E-commerce Operations, Warehouse, Logistics, Finance, and Retail to ensure timely resolution of customer issues.
n Monitor and respond to customer reviews, feedback, and complaints across online channels.




n Manage customer interactions through CRM and ticketing systems while ensuring adherence to service-level agreements (SLAs).
n Process and track return, replacement, and refund requests in accordance with company policies.
n Maintain accurate customer records and update relevant databases.
n Prepare and share customer service reports, complaint analysis, and service performance metrics as required.
n Identify recurring customer concerns and provide recommendations for process improvements to enhance customer satisfaction.
n Ensure a positive brand experience and maintain high customer satisfaction standards across all digital platforms.
n n Qualifications
n n 3 - 5 years' of relevant work experience;
n Excellent phone etiquette and excellent verbal, written, and interpersonal skills;
n Ability to multi-task, organize, and prioritize work.
n Should be able to converse fluently in English, Hindi and Tamil.
n

📌 Customer Service Representative (Chennai)
🏢 HASBRO Clothing
📍 Chennai