Job Description Customer Success Executive – Client Support & Engagementn Location: Ahmedabad, Gujarat
n Work Mode: On-site
n Employment Type: Full-time
n Experience: 6+ months preferred
n Company: ChatterPillar — an in-house business vertical of Vital20 Communications
ChatterPillar ( in-house business vertical of Vital20 Communications)n ChatterPillar is a WhatsApp Business communication and marketing platform that helps businesses connect with their customers through the official WhatsApp Business Platform powered by Meta.
n Businesses use ChatterPillar for customer communication, marketing campaigns, promotions, updates and customer engagement.
n We currently work with 200+ businesses and are building toward our next milestone of 1,000+ active businesses.
About the Rolen We are looking for a Customer Success Executive who enjoys talking to people, helping customers and learning new technology.
n Your main responsibility will be to speak with customers, understand their requirements, help them use ChatterPillar and make sure they have a positive experience with the platform.
n This is a hands-on, customer-facing role. You will regularly communicate with customers through phone calls and WhatsApp.
n You will also follow up with customers, help them with campaigns, monitor their usage, support renewals and identify opportunities where we can help them get more value from ChatterPillar.
n Freshers are welcome. Previous experience in SaaS or WhatsApp Business is not required. We will train you on the product.
n What matters most to us is good communication, basic computer skills, confidence on calls and a willingness to learn.
What You'll DoCustomer Supportn n Speak with customers over phone, WhatsApp and other support channels.
n Understand customer questions and provide helpful solutions.
n Help customers understand and use ChatterPillar.
n Assist with basic platform and campaign-related queries.




n Coordinate with the technical team when an issue requires escalation.
n Follow up with customers until their issue is resolved.
n Customer Follow-up & Engagementn n Regularly follow up with existing customers.
n Contact customers who are inactive or not using the platform regularly.
n Understand why they are not running campaigns.
n Help customers identify useful WhatsApp campaign opportunities.
n Suggest relevant campaign ideas based on their business.
n Collect customer feedback and share important insights with the team.
n Customer Usage, Credits & Renewalsn n Keep track of customer usage and credit requirements.
n Contact customers when they may need additional messaging credits.
n Explain relevant credit packages and offers.
n Follow up with customers regarding upcoming renewals.
n Maintain good relationships with existing customers.
n Identify customers who need additional attention or support.
n What We're Looking Forn We are looking for someone who:
n n Communicates clearly and confidently.
n Is comfortable speaking with customers on the phone.
n Has basic computer knowledge.
n Is comfortable using WhatsApp, email and common computer applications.
n Has good English and Hindi communication skills.
n Is willing to learn new software and technology.
n Has a positive and helpful attitude.
n Can follow up consistently with customers.
n Takes responsibility for completing tasks.
n Has a problem-solving mindset.
n n Gujarati communication skills will be an advantage.
Freshers Are Welcomen If you are a fresher with:
n n Good communication skills
n Basic computer knowledge




n Confidence to speak with customers
n A willingness to learn
n A positive attitude
n n we encourage you to apply.
n Previous experience in customer support, customer success, sales, account management or SaaS is an advantage, but not mandatory.
What You'll Learnn You will get practical experience in:
n n Customer Success
n Customer Support
n Client Communication
n SaaS
n WhatsApp Business
n Digital Marketing
n Customer Engagement
n Account Management
n Customer Retention
n Renewals
n What Makes Someone Successful in This Role?n We don't expect you to know everything when you join.
n We will train you on the product.
n What we need from you is the ability to listen, communicate, learn, follow up and take ownership.
n If a customer has a problem, we want someone who thinks:
"Let me understand the problem and see how I can help."n rather than simply passing the problem to someone else.
Career Growthn Customer Success Executive → Senior Customer Success Executive → Customer Success Lead → Customer Success Manager
n As you gain experience and take ownership of customers, your responsibilities and career opportunities will grow with the business.
Why Join ChatterPillar?n n Work in a growing SaaS business.
n Work directly with businesses and business owners.
n Learn WhatsApp Business and conversational marketing.
n Develop strong customer communication skills.
n Build experience in Customer Success and Account Management.
n Learn how technology, marketing and customer relationships come together.
n Be part of our journey from 200+ to 1,000+ active businesses.
n Compensationn Compensation will be discussed based on skills, experience and suitability for the role.
Ready to Join?n If you are a good communicator, comfortable speaking with customers, have basic computer skills and are eager to learn, we'd like to hear from you.

📌 Customer Success Executive - Client Support & Engagement (Sabarmati River)
🏢 Vital20 Communications
📍 Sabarmati River