Job Description Role Overview:
n We are looking for a high-performing Deputy Manager – Counseling to lead tele-
n counseling operations. This role requires a strong leader with proven experience in
n inside sales, tele sales, and team management, capable of driving conversions and
n improving the overall admissions funnel.
n Key Responsibilities:
n Team Leadership & Management
n  Manage, lead, and motivate a team of 35–80 tele-counselors
n  Set clear targets and ensure consistent performance delivery
n  Conduct regular team reviews, feedback sessions, and performance evaluations
n  Drive team engagement and reduce attrition
n Sales & Conversion Management
n  Drive admission conversions, revenue targets, and enrollment numbers
n  Handle inbound & outbound calling strategies for lead conversion
n  Ensure effective follow-ups and closure of prospective student leads
n  Optimize sales funnel, conversion ratios, and lead lifecycle management
n Call Center Operations
n  Monitor daily calling activities, productivity, and quality metrics
n  Manage dialer systems, lead allocation, and call distribution
n  Ensure adherence to scripts, compliance, and quality standards
n  Improve operational efficiency and turnaround time
n Training & Development
n  Coach and mentor team members on sales skills, objection handling, and counseling
n techniques




n  Develop future team leaders within the team
n Data Analysis & Reporting
n  Track KPIs, conversion rates, revenue metrics, and team performance
n  Prepare daily, weekly, and monthly MIS reports
n  Use data insights to improve strategy and decision-making
n Key Skills Required:
n  Tele counseling / Team Handling / Inside Sales
n  Admissions Counseling / Student Conversion
n  Team Handling (35–80 members)
n  Revenue Generation & Target Achievement
n  Lead Management & Funnel Optimization
n  KPI Tracking & Performance Management
n  Communication, Negotiation & Leadership Skills
n Eligibility Criteria:
n  Minimum 6+ years of experience in team Handling / call center / admissions / inside sales
n  Proven experience managing 35–80 team size
n  Strong background in sales, revenue generation, and target-driven roles
n  Experience in Ed-Tech / Education sector preferred
n  Graduation is mandatory
n What We Offer:
n  Competitive salary package (₹60K–₹75K in-hand)
n  Quick-track career growth in a reputed organization
n  Exposure to high-volume admissions and sales operations
n  Learning & development opportunities
n  Dynamic, performance-driven work culture
n Contact Details:
n
n (phone hidden)

📌 Deputy Manager (Kashipur)
🏢 Chandigarh University
📍 Kashipur