US Shift

Work from Home

Mandate: owns the full path from signed contract to a client actively running AskCruz day to day — configuration, data ingestion (ERP, email, call transcripts), OV setup, user training, and adoption. This person is the difference between a signed deal and a renewed/expanded one, which is the actual leverage point given AskCruz's current revenue is expansion-motion off existing steel clients, not recent logos.

Core responsibilities

- Run onboarding for raw material distributors (15-50 employees) — steel, fastener, plastics, lumber verticals
- Map the client's existing workflow (quoting, inventory, order desk) into AskCruz's Company Brain / IRIS layer
- Own data ingestion setup: ERP connection, email/call transcript pipelines, wiki seeding
- Train end users (often non-technical, floor/counter staff to ops managers) to actual daily usage, not just a demo
- Be the first escalation point for implementation-stage issues before they become support tickets
- Report adoption metrics back to you — this role should tell you if a client is going to churn before they tell you

Hard requirements (disqualifiers if missing):
- Has personally implemented software (ERP, CRM, or similar)



into a mid-size company before — not just sold it, not just supported it
- Comfortable being hands-on technical (SQL, API/webhook concepts, basic data mapping) without being an engineer
- Can run a room of skeptical, non-technical operators and get them to change how they work
- No job-hopping pattern (same bar you're applying to AE/SDR — stability signal matters more here since this person becomes the face of AskCruz post-sale)

Nice to have, not required:
- Industrial/distribution domain exposure (steel, metals, building materials)
- Has worked at an early-stage SaaS company (small team, high ownership, no hand-holding)
- Open question I'd flag: this JD assumes one person can own both the technical setup and the change-management/training side. At more mature software companies these are usually two different people (implementation engineer vs. customer success/onboarding). Bundling them into one hire is fine at your current stage but caps how many clients one person can carry in parallel — worth deciding now whether this is a scaling role or a stopgap.

📌 Software Implementation Consultant (India)
🏢 Ask Cruz
📍 India