Job Description About the Role
n We're looking for a agile Customer Support & Sales Agent to join our diagnostics team.
n This is a blended role combining consultative sales with day-to-day customer support —
n you'll pitch diagnostic and preventive health check-up packages while also handling
n scheduling, follow-ups, and query resolution for existing customers.
n Key Responsibilities
n ● Pitch and sell diagnostic/preventive health check-up packages to prospective customers
n via calls and chat
n ● Handle inbound and outbound customer queries related to phlebotomy (home sample
n collection) scheduling
n ● Follow up on test reports, resolve delays, and coordinate with lab/operations teams
n ● Manage high volumes of calls and chats daily while maintaining service quality
n ● Convert leads into confirmed bookings through persuasive, consultative selling
n ● Address customer concerns, objections, and complaints professionally
n ● Maintain accurate records of interactions, bookings,



and follow-ups in CRM
n ● Meet daily/monthly sales targets alongside support SLAs (response time, resolution
n time, CSAT)
n Requirements
n ● 1–2 years of experience in diagnostic/preventive health check-up sales or support.
n ● Proven ability to handle both sales and support simultaneously
n ● Strong verbal communication and convincing/negotiation skills
n ● Comfortable working in a fast-paced, high-volume, target-driven environment
n ● Flexible to work rotational shifts
n ● Basic computer literacy; familiarity with CRM/ticketing tools is a plus
n ● Fluency in required languages Hindi, English.
n Preferred Skills
n ● Prior experience in diagnostic labs, hospitals, or health-tech companies
n ● Ability to multitask between sales pitches and support resolution without dropping
n quality

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