Job Purpose To manage the complete field execution cycle from site survey and measurement to installation, service, quality inspection and final customer handover, ensuring accurate surveys, proper manpower allocation, timely execution, quality workmanship, customer satisfaction and minimum rework/service complaints.

Key Responsibilities

1. Site Survey & Measurement

* Plan and conduct initial, final and re-surveys.
- Ensure accurate measurement of aluminium doors, windows, slim/system profiles, glass and related products.
- Verify site conditions, opening sizes, levels, plumb and alignment.
- Identify civil, structural and installation risks before execution.
- Verify drawings/BOQ against actual site conditions.
- Take mandatory site photographs/videos.
- Ensure survey reports are completed and uploaded in the company's system.
- Coordinate with Sales, Design, Production and Project Management teams.
- Ensure no production/installation proceeds on incomplete or incorrect measurements.

1. Installation Management

* Prepare daily and weekly installation schedules.
- Allocate installers based on skill, availability, location and job complexity.
- Maintain an installer skill matrix.
- Create installation teams/crews with a Primary Installer and supporting members.
- Coordinate material availability before deployment.
- Supervise installation of aluminium doors, windows, slim profiles, system profiles, glass and related products.
- Monitor installation quality, alignment, level, fixing, finishing and sealing.
- Monitor site productivity and installation TAT.
- Conduct regular site inspections.
- Minimize rework and material wastage.
- Ensure proper site cleanliness after installation.

1. Service Management

* Manage customer service complaints from registration to closure.
- Categorize complaints according to urgency and technical requirement.




- Assign technicians/installers according to skill.
- Monitor response and resolution TAT.
- Ensure maximum first-visit resolution.
- Track repeat complaints.
- Coordinate spare parts/material requirements.
- Escalate major technical issues to the appropriate department.
- Conduct final verification after service completion.
- Obtain customer feedback after service.

1. Manpower & Labour Management

* Maintain complete database of installers, technicians and helpers.
- Maintain Skill Level + Can Handle matrix.
- Categorize manpower as Beginner / Intermediate / Expert.
- Monitor daily attendance and availability.
- Prepare daily labour allocation.
- Prevent double allocation or overbooking.
- Monitor labour utilization and idle time.
- Arrange replacement manpower during leave/absence.
- Develop multi-skilled installers.
- Monitor individual productivity.

1. Customer & Site Coordination

* Coordinate with customers, architects, builders, contractors and site engineers.
- Communicate survey, installation and service schedules.
- Handle escalated customer complaints.
- Ensure customer expectations are clearly communicated to the team.
- Conduct final inspection and handover.
- Obtain customer confirmation/sign-off.
- Ensure photographs, videos and required documents are collected.

1. Coordination with Internal Departments

Coordinate closely with: Sales customer commitments and site requirements

Design – drawings and technical details

Production – manufacturing readiness

Purchase/Store – materials and accessories

Dispatch – material movement

Project Management – project schedule

Accounts/Recovery – commercial issues where required

Customer Service – complaint closure

Management– escalations and performance

1. Technology & Documentation

Ensure all field activities are updated in the company's designated system, such as Zoho FSM / Zoho CRM / Zoho Projects.

📌 Site-Survey/Service/Installation Executive/Supervisor/Manager (Agra)
🏢 Shyam ji metals
📍 Agra