Job Description Experience: 5+ years
n Industry: Digital Marketing / Advertising / Social Media
n Location: Okhla Phase 1, Delhi
n About the Role
n We are looking for a results-driven Key Account Manager with strong agency experience to manage multiple client accounts, build long-term client relationships, and drive business growth.
n The ideal candidate should have hands-on experience managing social media and digital marketing campaigns, coordinating with internal creative/performance teams, understanding client requirements, and identifying opportunities for upselling and cross-selling additional services.
n This is a client-facing, revenue-focused role for someone who can balance relationship management, campaign execution, and business development.
n Key Responsibilities
n Client & Account Management
n n Manage a portfolio of multiple client accounts simultaneously.
n Act as the primary point of contact for clients and build strong, long-term relationships.
n Understand client business objectives and translate them into effective digital/social media strategies.
n Conduct regular client calls, reviews, presentations, and performance discussions.
n Ensure timely delivery of campaigns, creatives, content, reports, and other account deliverables.
n Handle client feedback, escalations, and expectations professionally.
n n Social Media & Campaign Management
n n Manage end-to-end social media campaigns across platforms such as Instagram, Facebook, LinkedIn, YouTube, etc.
n Work closely with creative, content, strategy, performance marketing, and design teams.




n Develop campaign briefs and ensure deliverables are aligned with client objectives and brand guidelines.
n Track campaign performance and coordinate with relevant teams to improve results.
n Understand key digital marketing metrics and communicate campaign performance clearly to clients.
n n Revenue Growth & Upselling
n n Identify opportunities to upsell and cross-sell additional agency services.
n Expand existing accounts by identifying new business requirements and marketing opportunities.
n Develop proposals, pitches, and commercial presentations in collaboration with internal teams.
n Contribute directly to account revenue growth and retention.
n Maintain strong knowledge of the agency's service offerings and proactively recommend relevant solutions to clients.
n Build relationships with decision-makers and identify opportunities for increasing client spends.
n n Account Strategy & Retention
n n Develop account growth plans for key clients.
n Monitor client satisfaction, retention, revenue, and profitability.
n Identify potential risks to client relationships and proactively address them.
n Keep track of industry trends, competitors,



and emerging social media opportunities.
n Ensure clients see the agency as a strategic partner rather than just a service provider.
n n Key Skills & Competencies
n n Strong client servicing and account management skills.
n Proven experience in a digital marketing / advertising / creative agency.
n Strong understanding of social media marketing and digital campaigns.
n Excellent communication, presentation, and negotiation skills.
n Strong commercial acumen with a demonstrated ability to upsell and generate revenue.
n Ability to manage multiple clients and projects simultaneously.
n Strong coordination and project management skills.
n Ability to understand client business goals and convert them into marketing opportunities.
n Proactive, confident, and solution-oriented approach.
n Strong relationship-building and stakeholder-management skills.
n n What We're Looking For
n The ideal candidate is someone who:
n n Has successfully managed multiple agency clients/accounts.
n Is comfortable working in a fast-paced agency workplace.
n Can independently manage client conversations and meetings.
n Understands social media campaigns beyond just content posting.
n Has a business-growth mindset and actively looks for upselling opportunities.
n Can turn client relationships into long-term, high-value accounts.
n Is comfortable discussing budgets, proposals, scope expansion, and commercials.
n Takes ownership of both client satisfaction and account revenue.
n

📌 Key Account Manager (Agency Experience) (New Delhi)
🏢 Story Digital
📍 New Delhi