Job Purpose To manage the complete service department efficiently, ensuring high-quality vehicle servicing, customer satisfaction, workshop productivity, timely delivery, and achievement of service revenue and operational targets.

Key Responsibilities

1. Workshop Operations
2. Customer Service & Satisfaction
3. Service Revenue & Targets
4. Technician & Staff Management
5. Job Card & Process Control
6. Spare Parts & Inventory Coordination

7. Quality Control
8. Warranty & Manufacturer Coordination
9. MIS & Reporting
10. Customer Retention & Follow-Up

Key Performance Indicators (KPIs)

- Monthly service revenue achievement
- Workshop vehicle inflow
- Technician productivity and efficiency
- Average Repair Order (ARO)
- Customer satisfaction / CSI
- Repeat repair percentage
- Vehicle turnaround time
- Service retention percentage
- Warranty claim accuracy and closure
- Spare parts utilization
- Customer complaint resolution time
- Workshop profitability
- Service campaign performance

Required Qualifications

- Diploma / ITI / Degree in Automobile or Mechanical Engineering preferred.




- Minimum 3–5 years of experience in two-wheeler or automobile service operations.
- Experience in handling technicians and workshop operations.
- Valuable knowledge of two-wheeler servicing, diagnostics, warranty procedures, and service processes.
- Experience with DMS / workshop management software will be an advantage.

Required Skills

- Strong team management and leadership skills
- Good technical knowledge of two-wheelers
- Customer handling and complaint resolution
- Workshop planning and operational management
- Target and revenue orientation
- Problem-solving and decision-making skills
- Good communication and interpersonal skills
- Basic computer and MS Excel knowledge
- Ability to prepare and analyse MIS reports

INTERVIEW LOCATION Adharvaa Suzuki https://share.google/9awyz5lQeWO7FYYDf Peelamedu coimbatore

CONTACT HR:81240 52100

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits

- Health insurance

Work Location: In person

📌 Service Manager (Coimbatore)
🏢 ASWATHA TVS COIMBATORE
📍 Coimbatore