Job Description Job Title: Order-To-Cash Operations Coordinator (US shift)
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n Reporting to: Shared Services Delivery Head
n Location: GEC, Noida
n Key Responsibilities
n Team Leadership & Daily Operations
n n Coordinate and monitor daily team workloads across order queues and case management systems
n Ensure work is prioritized and executed in alignment with business guidelines (e.g., key accounts, urgent requests)
n Provide real-time support, direction, and escalation assistance to team members
n Act as the first point of contact for operational questions, issue resolution, and workflow clarification
n Support onboarding and training of new team members on systems, SOPs, and best practices
n Ensure team follows all company policies and procedures including but not limited to attendance monitoring and team member availability
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n Order Processing & Transaction Management
n n Enter, review, and process customer orders in ERP/CRM systems, ensuring accuracy and completeness
n Manage order queues and prioritize work based on business guidelines (e.g., key customers, urgent requests)
n Perform order adjustments, corrections, and updates as needed
n Support EDI and manual order entry processes, including issue resolution
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n Customer Support & Communication
n n Respond to customer inquiries related to order status, product availability, pricing, and future forward shipment updates
n Provide proactive communication on order confirmations, delays, and changes
n Deliver professional, clear, and solution-oriented responses to customer requests




n Ensure all customer interactions are documented within the system of record (e.g., Salesforce)
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n Case & Queue Management
n n Manage customer service cases from intake through resolution, including assignment and follow-up
n Work cases in a structured queue (e.g., oldest to newest) to meet service expectations
n Route inquiries appropriately when escalation or specialized support is required
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n Process Compliance & Continuous Improvement
n n Follow established SOPs for order entry, payment handling, and customer communication
n Ensure compliance with company policies, including secure handling of customer data and payment information
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n Relevant Experience
n n 6+ years of experience in order management, customer service, or order-to-cash operations in a high-volume environment
n Experience coordinating daily workflows, managing shared queues, and prioritizing work based on business needs and service expectations
n Proven ability to support team members through real-time guidance, issue resolution, and escalation handling
n Hands-on experience processing customer orders, updates, and corrections within ERP, CRM, or case management systems
n Solid background in customer communication, including order status updates, issue resolution, and clear documentation of interactions
n Experience following standardized procedures and maintaining compliance with company policies, data handling requirements, and service standards
n Demonstrated ability to support onboarding, training, and continuous process improvement initiatives
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📌 Lead- Order-To-Cash Operations(US Shift) (Noida)
🏢 Pentair
📍 Noida