Job Title: Customer Service Executive - Permanent Role with Fintech Company

We are seeking a Customer Service Executive to join our growing team! As a Customer Service Executive, you'll play an essential role in ensuring our customers have a positive experience by providing accurate and timely assistance via phone, email, and chat.

We are a fintech company that values its employees and offers a supportive work workplace. Here are some of the benefits you can expect:

- Working for the Actual Company: You'll be working directly with us, not a BPO, which means you'll have direct access to our resources, management, and opportunities.
- Opportunity for Growth: Many of our agents have advanced to become Team Leaders and Subject Matter Experts (SMEs). We believe in promoting from within and providing growth opportunities for our employees.
- Birthday Off: We want to celebrate your special day! You'll get to take a day off on your birthday to enjoy it as you wish.
- Learning Opportunities: Working with a fintech company provides plenty of opportunities to learn about new technologies, financial markets, and trends. You'll be exposed to cutting-edge technology and industry experts.
- Snacks Budget: We provide a snacks budget, so you can have all the energy you need to power through the day!
- Team Building and Outings: We value teamwork and believe that it's important to have fun with your colleagues. That's why we organize team-building events and outings every quarter. We want to make sure our employees are happy, engaged, and motivated.

Additional details of the role are as follows:

- Shift Timing:



1.00 P.M IST to 10.00 P.M IST, UK shift
- Responsibilities: Communicating with customers via phone, email, and chat; providing knowledgeable answers to questions about product, pricing, and availability; working with internal departments to meet customer's needs; data entry in various platforms.
- If you are a customer-oriented individual with excellent communication skills and enjoy working in a collaborative environment, then we encourage you to apply for this position. Join us and be a part of our growing team!

Job Description (JD)

A Customer Service Representative is responsible for providing assistance, information, and support to customers regarding products or services.

- Duties include answering inquiries, resolving issues, and ensuring customer satisfaction through effective communication and problem-solving.
- Handle incoming calls, emails, or chat inquiries, maintain accurate records of customer/clients interactions
- Strong communication skills, empathy, and the ability to navigate customer service platforms
- Frontline support for the organization in providing quality service to the customers.
- Providing information about products or services, take or enter details, cancel accounts, or obtain details of complaints.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Refer unresolved customer grievances to designated departments for further investigation

📌 Customer Service Representative (Bengaluru Urban)
🏢 Datman
📍 Bengaluru Urban