About the Company

We are looking for an experienced Veeva CRM Techno-Functional L3 Support Consultant with 8+ years of experience in Life Sciences/Pharma domain and strong expertise in Veeva CRM, Vault CRM, Salesforce Platform, Veeva Align, and Veeva Network. The role requires managing production support, complex technical issues, enhancements, stakeholder interactions, and solution design for global markets.

About the Role

The role requires managing production support, complex technical issues, enhancements, stakeholder interactions, and solution design for global markets.

Responsibilities

Provide L3 production support for Veeva CRM applications across global markets.
Analyze, troubleshoot and resolve complex application issues, perform RCA, and drive permanent fixes.
Configure and support Veeva CRM modules such as:

Accounts
Call Reporting
Events Management
Surveys
Product Management
Territory Management
Approved Email
CLM (Closed Loop Marketing)

Manage enhancements, deployments, releases, and change requests.
Work closely with Business, IT, and Vendor teams for requirements gathering and solutioning.
Support integrations with Veeva Network, Align, Salesforce, and external systems.
Perform impact analysis, regression testing, and release validation.
Create technical documentation, knowledge articles, SOPs, and support runbooks.
Participate in incident, problem, and change management processes using ServiceNow/JIRA/Azure DevOps.




Support global users and provide SME guidance to L1/L2 support teams.

Qualifications

8+ years of experience in Life Sciences/Pharma domain.

Required Skills

Functional:

Strong understanding of Life Sciences and Pharma commercial processes.
Expertise in:

Call Planning
Call Reporting
Territory Alignment
HCP/HCO Data Management
Events Management
Approved Email
CLM
Multichannel Engagement

Experience working with business stakeholders across multiple regions.

Technical:

Veeva CRM
Veeva Vault CRM
Veeva Align
Veeva Network
Salesforce Administration
Objects, Fields, Validation Rules
Flows/Workflow Automation
Approval Processes
Security & Access Management
Data Loader / Workbench
SOQL
Apex (Good to Have)
Lightning Components (Positive to Have)
Integrations/API knowledge
Release & Deployment Management

Support Experience Required

Incident Management
Problem Management
Root Cause Analysis (RCA)
SLA/KPI Management
Production Support
Release Support
Hypercare Support
ServiceNow / JIRA / Azure DevOps
Global Stakeholder Management

Nice to Have

Veeva Vault CRM Migration experience
Salesforce Certifications
Veeva Certifications
Experience supporting US/EU/APAC markets
ITIL Knowledge

Pay range and compensation package

Not specified.

Equal Opportunity Statement

We are committed to diversity and inclusivity in our hiring practices.

📌 Veeva CRM (Coimbatore)
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