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Location
Pune
Experience:
6 - 10 years
What awaits you/ Job Profile
Ensure smooth day-to-day operations and stability of business-critical applications.
Act as the primary support contact for incidents performance and availability.
Monitor systems logs and application health to detect and resolve issues early.
Handle incident problem and change management including complex tickets.
Collaborate with cross-functional teams for quick resolutions.
Perform post-release validations and ensure system stability.
Support data validation environment readiness and access management.
Track KPIs and recurring issues to improve reliability.
Contribute to continuous improvement and process optimization.
Ensure business continuity during critical periods.
What should you bring along
Experience in application support for critical systems.
Robust understanding of ITIL processes (incident problem change).
Ability to troubleshoot functional and technical issues.
Basic knowledge of cloud monitoring and logging tools.
Experience with deployments and configuration changes.
Understanding of user roles and access management.
Familiarity with APIs and data flows (XML/JSON).
Experience with ticketing tools and SLA environments.
Robust analytical and problem-solving skills.
Good communication and documentation skills.
Must have technical skill
Own end-to-end operational stability availability and performance of business-critical applications across production and non-production environments.
Java/J2EEQuarkus Frameworks Microservices Angular PostgreSQL.
L2/L3 Application Support & Incident Management expertise.
Monitoring tools experience (AWS CloudWatch Dynatrace Splunk kibana Shell Scripting).
Strong log analysis and root cause identification skills.
Experience in deployments integrations and environments.
SQL cloud basics and SLA/SLO understanding.
Positive to have technical skills
Certifications (ITIL Foundation ServiceNow).
CI/CD and DevOps tools (Git).
Automation/scripting (Python Shell).
Monitoring tools (Grafana ELK stack).
Experience in regulated environments.
Required Experience:
Manager
📌 Release Manager Pune
🏢 BMW TechWorks
📍 Pune
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