Job Description for Program Manager â Tamil Nadu & Karnataka,

Position: Program Manager

Location: Chennai/Bangalore (with travel across Tamil Nadu and Karnataka)

Experience: 5-8 years

About the Role:

We are seeking a strategic and execution-focused qualified to support the Regional Head for Tamil Naduand Karnataka in driving business growth across 2000+ diverse portfolio. This role combines strategic program management with operational excellence, serving as the growth catalyst for one of our most mature and competitive markets.

Key Responsibilities:

Strategic Initiative Management

ï·Drive implementation of central & state cross functional initiatives across the stores in Tamil Nadu & Karnataka, the candidate will be primarily responsible for implementation of the initiatives in close coordination with operations leaders.

ï· Apart from central initiatives, lead regional growth programs in close coordination with category teams for Pharma, Generics, FMCG, and Private Labels and continuously monitor performance.

Business Analytics & Performance Tracking





ï·Monitor and report regional performance dashboards covering sales, margins, inventory turnover, and customer metrics.

ï·Conduct deep-dive analysis on underperforming stores/categories.

ï·Generate insights from competitive intelligence in metro markets (Chennai, Bangalore, Coimbatore, Mysore) to inform strategy.

ï· Track and report on ROI of regional initiatives and recommend course corrections.

Operational Excellence

ï· Act as the bridge between regional leadership and store operations, ensuring seamless execution of strategies.

ï·Run surveys and dipsticks to check compliance with SOPs, merchandising standards, and customer service benchmarks.

ï·Coordinate with cluster managers to resolve operational bottlenecks and scale best practices within the region.

ï·Manage regional calendar including store launches, promotional campaigns, and leadership reviews.

Stakeholder Management

ï·Serve as the pr

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