KRAs

· Develop and implement communication frameworks that enhance customer engagement and satisfaction.

· Ensure all customer-facing communication reflects the company/brand’s tone, values, and standards.

· Establish mechanisms to capture, analyse, and act on customer feedback to refine communication practices.

· Partner with Ops, Quality to deliver unified & effective communication strategies.

Responsibilities

· Design proactive communication plans for objection handling and critical customer situations, ensuring clarity and empathy.

· Create and oversee customer-facing materials such as FAQs, newsletters, and knowledge base articles.

· Track and evaluate communication effectiveness via response time, resolution clarity, and CSAT scores.

· Equip frontline teams with communication best practices to ensure consistency and professionalism in customer interactions.

· Regularly review communication workflows and implement enhancements based on customer insights and business needs.

Your Perks




A secure job in a constantly growing international company.
Strong team spirit and a great working atmosphere in a friendly team.
Direct and open communication.
Very valuable opportunities for skilled and personal development.
Mentoring program to get you started with the support of an experienced colleague.
Lots of room for your own ideas and suggestions for improvement as well as their quick implementation due to brief decision-making processes.
A company that is not only continuously commercially successful but also provides a sense of purpose: Rhino Force is our environmental protection

organization protecting one of the most endangered species on this planet (rhino- force.org) and Kids Family to take care the orphan.

Pay: ₹1,500,000.00 per year

Benefits:
Flexible schedule
Paid sick time
Paid time off

Work Location: In person

📌 Universal Communication Lead Bengaluru
🏢 RADICLE MANPOWER SOLUTION
📍 Bengaluru