Location: Ahmedabad

Reporting To: Founder / Owner

Employment Type: Full time

Industry: Ayurveda, Wellness & Holistic Therapies

Role Overview

The Center Manager at Aarunya Wellness Center is responsible for end-to-end operations, service quality, staff management, and customer experience. This role ensures that the center runs smoothly every day, maintains high hygiene and therapy standards, and delivers a calm, premium, and trustworthy wellness experience to every client.

The Manager acts as the bridge between the Founder, therapists, front desk staff, vendors, and customers.

Key Responsibilities1. Daily Operations Management
Oversee day-to-day operations of the wellness center
Ensure all therapy rooms, reception, washrooms, and common areas are clean, ready, and compliant with SOPs
Ensure opening and closing procedures are followed daily
Handle daily staff attendance, shift planning, and task allocation
Resolve on-ground operational issues independently
Staff & Team Management
Manage therapists, front desk executives, housekeeping, and support staff




Conduct daily briefings and weekly alignment meetings
Ensure therapists follow therapy SOPs, hygiene protocols, and service etiquette
Train current staff on:
Customer handling
Therapy flow & professionalism
Hygiene & safety standards
Address staff performance issues, discipline, and motivation
Coordinate leaves and backups
Customer Experience & Service Quality
Ensure a warm, respectful, and calm customer experience at every touchpoint
Personally handle escalations, complaints, and sensitive customers
Monitor therapy quality and customer satisfaction
Collect and review customer feedback regularly
Ensure repeat visits and referrals through excellent service
Sales, Billing & Revenue Oversight
Ensure accurate billing, package tracking, and payment collection
Monitor daily sales, services delivered, and therapist utilization
Upsell packages, memberships, and add-on t

📌 Wellness Center Manager Ahmedabad
🏢 Aarunya Wellness Center
📍 Ahmedabad