Chance Overview
ZeroFox seeks a Sr. IT Specialist to support a growing multinational cybersecurity company. The successful candidate will work with the corporate IT team on daily operations and long-term IT goals, covering in-house support, global team assistance across India and other locations, and end-to-end employee onboarding and offboarding.

Role And Responsibilities
Respond to in-house and remote IT requests from employees via walk-in, email, and service tickets; document all interactions in the ITSM ticketing system
Support the India office and global teams, handling incidents and requests across time zones
Resolve employee issues through cross-departmental collaboration; stay current on software and hardware updates
Work with employees and IT staff to gather requirements, assess impact on existing systems, and implement solutions
Develop and maintain standard operating procedures and IT documentation
Procure, configure, and stage devices (laptops, peripherals, mobile) fully before a current hire's first day
Enroll devices via MDM (e.g., Jamf, Intune, Kandji)



and provision accounts through IdP platforms (e.g., Okta, Azure AD) with appropriate SSO, MFA, and access rights
Coordinate with HR and department leads to complete onboarding tasks on schedule for local and global hires
Execute offboarding procedures — account deprovisioning, device retrieval or remote wipe, and license reclamation
Maintain an accurate catalog of hardware assets, software licenses, and user assignments
Administer MDM and IdP platforms for policy configuration, compliance, and user lifecycle management across global endpoints
Manage ITSM tools for incident tracking, change management, and asset management
Perform hardware installation, configuration, troubleshooting, upgrades, and repairs for computers, handheld devices, and peripherals
Work with the systems team to ensure applications are patched on time per security and compliance requirements

Requiremen

📌 Senior It Specialist Bengaluru
🏢 Zerofox
📍 Bengaluru