WindStream is seeking a customer-focused Customer Relationship Manager to build solid, lasting relationships with our clients. This role will serve as a trusted point of contact, ensuring customers receive timely support, realize value from our services, and remain engaged with WindStream.

Key Responsibilities
Manage and grow relationships with assigned customers and key accounts.
Act as the primary contact for customer questions, feedback, concerns, and service requests.
Understand customer needs and coordinate with internal teams to deliver effective solutions.
Conduct regular check-ins, account reviews, and follow-ups to maintain customer satisfaction.
Identify prospects for renewals, upselling, cross-selling, and long-term account growth.
Resolve customer issues professionally,



escalating when necessary and ensuring prompt closure.
Maintain accurate customer records, interactions, and account updates in the CRM system.
Monitor customer satisfaction, retention, and engagement, recommending improvements where needed.
Share customer insights with sales, operations, and leadership teams to improve services and experience.

Pay: ₹9,688.82 - ₹31,680.72 per month

Perks:
Cell phone reimbursement
Commuter assistance
Flexible schedule
Health insurance
Internet reimbursement
Life insurance
Work from home

Work Location: In person

📌 Customer Relationship Manager Dehradun
🏢 Mrezhi Internet Private
📍 Dehradun