Job Description:
Customer Support Analyst will be responsible for maintaining/ enhancing customer relationships, ensuring customer deliverables and queries are addressed efficiently through NielsenIQ proprietary platforms. The job will focus on customer support through quality of deliverables, use of CSO/ MSD for task triaging and resolving customer requests to drive satisfactory customer experience

RESPONSIBILITIES
The person will execute, monitor, and continuously improve the delivery management and service-related tasks assigned to the workstream as snapshot delivery, quality query resolution.
Become an expert on NIQ processes and methodologies, playing an active role in improving deliverables’ quality & efficiency.
Ensuring query resolution and delivering data/information as per customer contractual terms, against stipulated success criteria and tracking mechanisms, aligning with customer on ways of working, and defining servicing elements of Joint Business Plan.
Responsible for Triaging of customer queries/ request (data, resolution, snapshots)



across markets and customer category groups and tracking actions for improvement as needed
Working closely with other NielsenIQ teams to identify resolutions.
Work in partnership with stipulated market’s Customer Service teams in accordance with defined Job Aids and Process Design. Adhere to Performance KPIs to improve quality performances (on time delivery and data accuracy) and maintain work discipline.
Drive adherence to KPI and process compliance for set of markets / processes.
Operate in a hybrid physical-virtual and multi-cultural workplace, liaising with stakeholders and colleagues.

A LITTLE BIT ABOUT YOU

Qualifications- Master’s degree with preference to Marketing
Analytical skills and aptitude for data and operational processes
Project management aptitude (critical path, task sequencing, problem solving, etc.)
Valuable organization skills, meeting deadlines, and team player
Analytical an

📌 Customer Support Analyst Pune
🏢 Nielseniq
📍 Pune