Outlet Operations &; SOP Compliance

- Oversee the end-to-end operations of all retail outlets to ensure a smooth and efficient workflow.
- Ensure all manpower adheres strictly to established Standard Operating

Procedures (SOPs) to maintain quality and consistency.
- Conduct regular audits at the ROs, specifically focusing on wet stock (fuel)

and lubricant reconciliation to prevent leakage and ensure accuracy.
- Ensure Statutory compliances like TDS deposit/PSU Audit/Electricity bill/W&M;/DG and boundary management
- Manpower Management &; Recruitment
- Manage the recruitment process for outlet-level staff to ensure sufficient and skilled manpower is available at all times.
- Handle staffing schedules, performance monitoring, and on-ground training to maintain high productivity levels.
- Inventory & Product Availability
- Manage the indenting process to ensure optimal product availability at all retail outlets, preventing stock-outs or overstocking.
- Coordination with PSU
- Coordinate with the FB DDD department daily to confirm diesel requirements and ensure a consistent supply of products across all ROs.
- Financial Management & P&L;
- Prepare and analyze monthly Profit & Loss (P&L;) statements for each outlet to track financial health and identify areas for improvement.
- Ensure strict compliance with cash management protocols, guaranteeing that all cash collected from RO is deposited in the bank as per SOPs.




- Coordinate with the Finance department to facilitate timely payments for indents raised of all Ros
- Customer Service & Relationship Management
- Act as the primary point of escalation for customer complaints at the outlets,

ensuring timely resolution and maintaining the brand's reputation.
- Credit Control
- Proactively follow up with creditors to ensure timely payments as per respective credit norms

Qualifications & Requirements
- Education: Bachelors degree in Business Administration, Commerce, or a related field. An MBA is preferred.
- Experience: Minimum 3 years of experience in retail operations management, preferably in the [Fuel/Automotive/Retail] industry.
- Technical Skills:

- Fuel Forecourt operations
- Understanding of inventory management (indenting) and stock

reconciliation (wet stock/lube).
- Proficiency in financial reporting and creating P&L; statements.
- Familiarity with bank deposit procedures and credit control processes.
- Support PSU audits

Key Competencies
- Operations : Proven ability to recruit, train, and manage teams across multiple locations.
- Problem-Solving: Aptitude for handling customer complaints and operational hiccups decisively.
- Financial Acumen: Robust understanding of cash flow, outstanding payments, and profitability metrics.
- Coordination: Excellent interpersonal skills to coordinate with internal departments (Finance, FB DDD) and external stakeholders (creditors,

customers).Role & responsibilities

📌 Retail Outlet Coordinator (Bengaluru)
🏢 TREIS SOLUTIONS
📍 Bengaluru