Role: Customer Care Executive

At Vivika Fashions, we believe customer experience is just as significant as the products we create. We are looking for a Customer Care Executive who can build robust relationships with our customers, resolve queries efficiently, and ensure a seamless shopping experience across every touchpoint.

Key Responsibilities
Assist customers with product information, sizing guidance, order placement, and styling-related queries.
Resolve concerns related to orders, deliveries, exchanges, returns, and payments in a timely and skilled manner.
Coordinate with internal teams including operations, dispatch, and production to ensure smooth order fulfillment.
Maintain accurate records of customer interactions and follow-ups.
Proactively communicate updates regarding orders and customer requests.
Gather customer feedback and share insights to improve overall customer experience.
Collect feedback/photos of products from customers and share with social media team to use it to build brand trust. (post obtaining customers’ permission)




Represent the brand's voice and values in every customer interaction.

Requirements
Excellent verbal and written communication skills in English and Hindi.
Prior experience in customer service, customer support, or client relationship management in apparel industry is preferred.
Strong problem-solving and interpersonal skills.
Ability to handle multiple conversations and tasks simultaneously.
Positive attitude, patience, and customer-first mindset.
Experience in fashion, retail, or D2C brands will be an added advantage.

What We're Looking For

We're looking for someone who genuinely enjoys helping people, communicates with empathy, and can turn customer interactions into long-term relationships. If you're organized, proactive, and passionate about delivering exceptional service, we'd love to hear from you.

Why Join Vivika Fashions?
Work with a growing women's fashion brand.
Opportu

📌 Customer Care Executive Narolgam (India)
🏢 Vivika Appaerls
📍 India