Client Support Executive / Implementation Executive / Operations Team Member
Rajkot | factoHR | Full time

factoHR is looking for enthusiastic and motivated professionals to join our Operations & Implementation team. This role involves managing the complete client implementation lifecycle — from onboarding and software setup to project go-live, support handover, and client retention.

Key Responsibilities:
Assist in onboarding clients onto the HRMS software
Gather client requirements and support software configuration/setup
Provide basic user training and client guidance on system usage
Coordinate with internal teams to resolve client queries and issues
Maintain proper documentation and project records
Ensure smooth communication between clients and internal departments
Support project handover to the support team after implementation
Build solid client relationships through timely and effective service

Required Skills:
Basic knowledge of MS Excel




Good written and verbal communication skills
Interest in payroll, HR systems, and statutory compliance
Problem-solving and client-handling abilities
Strong teamwork and coordination skills
Organized and detail-oriented approach

Qualification:
Bachelor’s degree in Commerce, Business, IT, or related field
MBA or Postgraduate in HR is an added advantage but not mandatory

What We Offer:
Opportunity to build a career in HRMS and payroll operations
Learning exposure in implementation and client management
Qualified and supportive work environment
Career growth opportunities

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:
Leave encashment
Paid sick time
Paid time off

Language:
English (required)

Work Location: In person

📌 Client Support Executive Rajkot
🏢 FactoHR
📍 Rajkot