Company: Marsh Corporate

Description:
We are seeking a talented individual to join our GIS at Marsh. This role will be based in Mumbai. This is a hybrid role that has a requirement of working at least three days a week in the office.

Senior Manager - Site Reliability Engineering (SRE) / Reliability Operations

Role Overview

We are looking for a Senior Manager - SRE / Reliability Operations to drive reliability engineering practices across critical services and platforms. In this role, you will establish and mature SLI/SLO/SLA and error budget governance, lead operational excellence (ITIL-aligned incident/problem/change), and partner closely with engineering, architecture, and DevOps teams to reduce toil through automation and improve resilience, observability, and release reliability.

We will count on you to:
SRE fitness: SLI/SLO/SLA & error budget management
Define, implement, and continuously improve SLIs and SLOs for services/products in collaboration with product and engineering teams




Align SLAs with business expectations and ensure operational commitments are measurable and reportable
Create and manage error budgets, including:
Error budget policies and burn-rate thresholds
Release gating recommendations based on error budget status
Executive reporting on reliability posture and trade-offs
Build SLO dashboards and reliability scorecards for leadership and stakeholders
Conduct periodic SLO reviews and drive corrective actions when reliability trends degrade
Software engineering, automation, and toil reduction
Identify operational toil and repetitive manual work; design and deliver automation to reduce or eliminate it
Develop tooling/scripts/services using standard languages (e.g., Python, Go, Java, PowerShell, or similar) aligned to the team’s stack
Implement self-healing patterns (automated remediation, auto-rollback, auto-scaling, secure retries)
Standardize operational runbooks and embed automation into runbooks wherever possible

📌 Senior Manager Mumbai
🏢 Marsh
📍 Mumbai