Job Summary

We are looking for a courteous, confident, and result-oriented Telecaller to handle patient communication, appointment scheduling, follow-up calls, inquiry management, and promotional outreach for the hospital. The Telecaller will act as the first point of contact for patients, ensuring excellent customer service and helping increase patient engagement and satisfaction.

Key Responsibilities:
Patient Communication & Appointment Management
Attend incoming calls from patients and provide accurate information regarding hospital services.
Schedule, confirm, reschedule, and cancel appointments for consultants and specialists.
Coordinate with doctors, departments, and front office staff regarding appointments.
Handle patient inquiries related to consultations, health packages, vaccination schedules, and hospital facilities.

Follow-up Activities
Conduct follow-up calls with patients after consultations, procedures, and hospital discharge.
Remind patients about follow-up visits, vaccination schedules, and diagnostic appointments.




Maintain records of patient interactions and follow-up status.

Lead Generation & Marketing Support
Contact prospective patients and referral sources to promote hospital services and healthcare programs.
Inform patients about health camps, awareness programs, special packages, and promotional activities.
Generate and maintain patient leads through telephone communication.
Support marketing and business development initiatives through telecalling activities.

Customer Service
Address patient concerns and complaints professionally and escalate issues when required.
Maintain a polite, empathetic, and patient-centric approach during all communications.
Ensure high levels of patient satisfaction through effective communication.

Data Management & Reporting
Maintain accurate records of calls, inquiries, appointments, and patient feedback.
Update patient databases, CRM systems, and daily call reports.
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📌 Tellecaller Thane
🏢 Nimai Institute of Medical Sciences
📍 Thane