Greet customers and understand their 2-wheeler service requirements.
Follow Job card opening & delivery process norms.
Explain the work to be done, provide accurate cost estimation & information on vehicle progress.
Maintain regular communication with customers, update information on their vehicle progress.
Coordinate with technicians to ensure smooth workflow and timely completion of service jobs.
Capturing customer verbatims during the problem explanation on the job card to the floor supervisor & Technician.
Address customer inquiries, concerns, complaints promptly and professionally.
Upsell additional services and products when appropriate.
Follow up with customers after service completion to ensure satisfaction.
Update feedback to WM & escalate complaints if not able to resolve.

Education Baseline:Minimum ITI (Diploma/BE/B.Tech), ITI/Electrical Engineering for EVs. Practitioner trained

Minimum Experience Range Required:2+ Years

Pay: ₹10,262.11 - ₹15,144.34 per month

Advantages:
Provident Fund

Work Location: In person

📌 Service Advisor Hathras
🏢 ANJU MOTORS PRIVATE
📍 Hathras