Description

Key Responsibilities:
Build and maintain solid relationships with clients, institutions, administrators, and users to ensure a seamless platform experience
Drive client onboarding and ensure stakeholders understand platform workflows, features, and best practices.
Conduct regular check-ins, follow-ups, and review meetings to monitor engagement, adoption, and client satisfaction.
Act as the primary point of contact for client queries, concerns, and support requirements.
Gather client feedback, feature requests, and user insights, and collaborate with internal teams to improve the platform experience.
Work closely with Product, Technology, Operations, Marketing, and Leadership teams to ensure successful client outcomes.
Monitor client health, engagement metrics, and adoption trends to identify prospects for improvement and growth.
Track, prioritize, and coordinate resolution of client issues and ongoing requests.
Assist in planning and conducting product demonstrations, onboarding sessions, training workshops, and platform walkthroughs.




Prepare client success reports, engagement summaries, feedback analyses, and periodic account updates.
Identify opportunities to improve user engagement, retention, and platform utilization.
Support strategic initiatives focused on client satisfaction, renewals, partnerships, and long-term relationship management.

Eligibility

Requirements:
Excellent verbal and written communication skills.
Solid stakeholder management and relationship building abilities.
Experience or strong interest in client success, account management, customer support, or customer experience roles.
Ability to understand client needs and effectively communicate them to cross-functional teams.
Solid organizational, coordination, and follow-up skills.
Problem-solving mindset with the ability to handle multiple priorities.
Comfortable working with digital products, SaaS platforms, or technology driven solution

📌 Product Manager Mapusa (India)
🏢 SPARK+ Technologies
📍 India