About Us

Job Summary

Key Responsibilities
Assist customers with software installation, onboarding, and basic troubleshooting.
Resolve customer issues promptly or escalate them to the technical team when required.
Maintain accurate records of customer interactions and support tickets.
Follow up with customers to ensure timely issue resolution.
Guide customers on product features and best practices.
Coordinate with the development and testing teams for bug reporting and issue tracking.
Provide product demonstrations and user training whenever required.
Collect customer feedback and share improvement suggestions with the product team.
Ensure high levels of customer satisfaction through qualified and courteous support.

Required Skills:




Excellent verbal and written communication skills in English, Hindi, and Marathi.
Strong problem-solving and analytical skills.
Ability to learn current software quickly.
Good time management and organizational skills.
Positive attitude and customer-first approach.

Eligibility
Graduate in any discipline.
Freshers with excellent communication skills are welcome to apply.
Experience in customer support, technical support, or SaaS products will be an added advantage.

Job Type
Full time

Work Location
Office-based

Pay: ₹12,000.00 - ₹15,000.00 per month

Work Location: In person

📌 Customer Support Executive Paud Road
🏢 Abhinav IT Solutions
📍 Paud Road